I asked, a couple weeks ago, in this post, why even have a landline telephone? When you have a cell phone anyway that is every bit as useful.
I still have my landline telephone, and will probably keep it. I’ve been using a Virgin Mobile phone for the past two or three years, so I assumed (and why shouldn’t I?) that if I upgraded from pay-as-you-go to an actual cell phone company and plan, that the service would be every bit as good, if not better. Boy, was I wrong!
We chose Sprint. I had Sprint back in Toledo about four years ago, before their merger with Nextel. The merger obviously did terrible things to the company because I used to love Sprint. It was the main reason we decided to go with them again.
Maybe this is true of all cell phone companies, though I never had a problem on my little Virgin phone, but coverage is so spotty. Downtown Royal Oak, I get five bars. Outside Jim’s office I get five bars. I guess it just happens to be that there are Sprint towers in those places, because our house is in a dead spot. I have one bar most of the time, which isn’t enough power to make a clear call, and it drops to no bars very often, every ten minutes or so, and the call drops instantly. I tried to have a half-hour conversation with my dad and lost the call three times.
That’s just problem number one.
Their customer service reps don’t speak English well, which means that very likely, they don’t work from here in the US. I have no respect for American companies that ship American jobs overseas just to make an extra buck. People will tell you that it’s good for our economy. How is that exactly? All I know is that the unemployment rate here in Michigan is six or so percent right now. That’s a good two percent above the national average. And with everybody losing auto industry jobs, I’m sure a lot of people would be more than happy to have a call center job.
But besides the fact that I can’t respect them as a company, I only know that their call centers are overseas because we’ve had to call them to fix the mistakes they made setting up our plan three times already. We signed up for an international calling package for which we would be charged $4.00 a month. When Jim went to call his family in England, we discovered that not only did it not work, but we aren’t even eligible to apply for the plan until we’ve been Sprint customers for 90 days. Oh, but they sure did sign us up for it, and the $4.00 charge was right there on our bill for the first and second months. Even though we’re not even eligible to use it.
They credited our account, of course, but I’m sure they were hoping we wouldn’t notice.
I have nothing good to say about this experience so far. Well, I guess my husband’s camera phone is pretty handy, but that really has nothing to do with Sprint, does it? Maybe it’s a local thing. I don’t know how Sprint service is anywhere else, but I’ll say this. If you’re looking for a new cell phone, and you live in Michigan, run screaming bloody murder away from Sprint.
I hear Cingular is nice around here. But of course, I hear that after we’ve signed a two-year contract with Sprint.